Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: January 15, 2024 | Effective Date: January 15, 2024
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We collect personal information that you provide directly to us, including:
When you use our services, we automatically collect certain information:
Note: We never store complete credit card numbers. Payment processing is handled by secure, PCI-compliant third-party providers.
We use your information for the following purposes:
We implement comprehensive security measures to protect your personal information:
Your Role: While we implement strong security measures, you can help protect your account by using strong passwords and keeping your login credentials confidential.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
When we no longer need your information, we securely delete or anonymize it according to our data retention schedule.
You have several rights regarding your personal information:
Request a copy of the personal information we hold about you
Update or correct inaccurate personal information
Request deletion of your personal information (subject to legal requirements)
Receive your data in a portable format
Object to certain types of data processing
Limit how we process your information
How to Exercise Your Rights: Contact our privacy team at privacy@travelwise.com or use the privacy controls in your account settings.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.
Teen Travelers: For travelers aged 13-17, we require parental consent for account creation and booking activities.
As a global travel service, we may transfer your personal information to countries outside your residence, including the United States where our servers are located.
We ensure appropriate safeguards are in place for international transfers, including:
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
TravelWise Inc.
Attn: Privacy Officer
123 Travel Street, Suite 100
San Francisco, CA 94105
United States
EU Residents: You also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your privacy concerns adequately.
Take control of your privacy with these easy-to-use tools.
Manage your privacy preferences and data sharing options
Request a copy of all personal data we have about you
Permanently delete your account and associated data