Privacy & Security

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: January 15, 2024 | Effective Date: January 15, 2024

Privacy at a Glance

Secure Data

Your information is encrypted and protected

Transparent

Clear information about data usage

Your Control

Manage your privacy preferences

1
Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

  • Name, email address, and phone number
  • Billing and shipping addresses
  • Payment information (processed securely by third-party providers)
  • Travel preferences and special requirements
  • Passport and visa information (when required for bookings)
  • Emergency contact information

1.2 Automatically Collected Information

When you use our services, we automatically collect certain information:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, click patterns)
  • Location information (with your permission)
  • Cookies and similar tracking technologies

Note: We never store complete credit card numbers. Payment processing is handled by secure, PCI-compliant third-party providers.

2
How We Use Information

We use your information for the following purposes:

Service Delivery

  • • Process bookings and reservations
  • • Communicate about your travel plans
  • • Provide customer support
  • • Send booking confirmations and updates

Improvement & Personalization

  • • Personalize your experience
  • • Recommend relevant travel options
  • • Improve our services and website
  • • Analyze usage patterns and trends

Marketing & Communication

  • • Send promotional offers (with consent)
  • • Share travel tips and inspiration
  • • Conduct surveys and research
  • • Notify about service updates

Legal & Security

  • • Comply with legal obligations
  • • Prevent fraud and abuse
  • • Protect our rights and property
  • • Ensure platform security

3
Information Sharing

We may share your information in the following circumstances:

3.1 Service Providers

We share necessary information with travel service providers (airlines, hotels, car rental companies) to complete your bookings and provide services.

3.2 Business Partners

We may share information with trusted business partners who help us operate our services, such as:

  • Payment processors
  • Customer service providers
  • Marketing and analytics partners
  • Technology service providers

3.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

We Never: Sell your personal information to third parties for their marketing purposes.

4
Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

  • SSL/TLS encryption for data transmission
  • AES-256 encryption for data storage
  • Regular security audits and penetration testing
  • Secure data centers with 24/7 monitoring
  • Multi-factor authentication for staff access

Operational Safeguards

  • Employee background checks and training
  • Access controls and need-to-know basis
  • Regular security awareness training
  • Incident response and breach notification procedures
  • Compliance with industry standards (PCI DSS, SOC 2)

Your Role: While we implement strong security measures, you can help protect your account by using strong passwords and keeping your login credentials confidential.

5
Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

Retention Periods

  • Account Information: Until you delete your account plus 30 days
  • Booking Records: 7 years for tax and legal compliance
  • Payment Information: As required by payment processors (typically 1-2 years)
  • Marketing Data: Until you unsubscribe plus 2 years
  • Website Analytics: 26 months (Google Analytics standard)

When we no longer need your information, we securely delete or anonymize it according to our data retention schedule.

6
Your Rights

You have several rights regarding your personal information:

Access

Request a copy of the personal information we hold about you

Correction

Update or correct inaccurate personal information

Deletion

Request deletion of your personal information (subject to legal requirements)

Portability

Receive your data in a portable format

Objection

Object to certain types of data processing

Restriction

Limit how we process your information

How to Exercise Your Rights: Contact our privacy team at privacy@travelwise.com or use the privacy controls in your account settings.

7
Cookies & Tracking

We use cookies and similar technologies to enhance your experience and analyze website usage:

Essential Cookies

Required for basic website functionality, security, and your booking process. These cannot be disabled.

Performance Cookies

Help us understand how visitors use our website to improve performance and user experience.

Functional Cookies

Remember your preferences and settings to provide a personalized experience.

Marketing Cookies

Track your activity to show relevant advertisements and measure campaign effectiveness.

You can manage your cookie preferences through your browser settings or our cookie consent banner. Learn more about our cookie policy →

8
Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

Teen Travelers: For travelers aged 13-17, we require parental consent for account creation and booking activities.

9
International Transfers

As a global travel service, we may transfer your personal information to countries outside your residence, including the United States where our servers are located.

We ensure appropriate safeguards are in place for international transfers, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions for countries with equivalent privacy protections
  • Binding Corporate Rules for transfers within our corporate group
  • Your explicit consent where required by law

10
Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Privacy Officer

privacy@travelwise.com
+1 (555) 123-4567

Mailing Address

TravelWise Inc.

Attn: Privacy Officer

123 Travel Street, Suite 100

San Francisco, CA 94105

United States

EU Residents: You also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your privacy concerns adequately.

Privacy Tools

Take control of your privacy with these easy-to-use tools.

Privacy Settings

Manage your privacy preferences and data sharing options

Download Data

Request a copy of all personal data we have about you

Delete Account

Permanently delete your account and associated data